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    Support

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    At Sony Biotechnology we strive for excellent customer relationships. Our customer service and technical service teams are at your service to answer questions, help streamline orders and ensure your instrumentation is working optimally.

    All customer support team members have experience supporting scientific research. Our technical service engineers have deep competencies in science and working with flow cytometers.

    Support for USA, Canada, Europe and China

    USA and Canada

    Customer Service: 800.275.5963
    Availability: Monday to Friday from 6:00am to 5:00pm PST
    Scientific Support: 800.275.5963, select 2

    Europe

    email: sony.flowcytometry@eu.sony.com
    Availability: Monday to Friday 09:00hrs to 17:30hrs (GMT)

    China

    Sony China Lifesciences Hotline: 400-619-7910
    email: fcm@sony.com.cn