You can order products in the way that is most convenient for you via web, phone or email. You can pay by purchase order or credit card.
For quotation on an instrument please contact your sales representative, or use the request a quote form. Your sales representative will review specific configuration requirements with you and will describe what to expect once your instrument is ordered.
Establish an account for Reagent Purchases
If you establish an account with us, your sales representative will review your purchases to see if you are eligible for contract pricing. Contract pricing will apply to all your orders including orders placed online. Please contact customer service to get the forms needed to establish a credit relationship with us.
What to Include on Your Purchase Order
Be sure your purchase order includes the information below:
- Institution/ company name
- Contact name
- Contact telephone number
- Contact email address
- Shipping address
- Billing address
- PO number
What to Include on Your Order
Catalog number, description of each item, quantity of each item
- Discount or promotional code (if any)
- Tax exempt certificate (if applicable)
- Be sure to include any special instructions, if needed (inside delivery, don’t ship on Thursday, etc.)
Contacting Customer Support in North America
You can reach us Monday to Friday from 8:00AM to 5:00PM (PST)
Reagent Order Cutoff – North America
Other orders for products eligible for overnight delivery, (such as consumables) must be placed by 1:00pm PST, Monday through Thursday for overnight delivery. Reagent orders placed by 11:00am PST, can be shipped via two-day delivery.
All orders are shipped FOB Destination. Shipping and handling charges are prepaid and added to the invoice. Temperature sensitive products will be shipped FedEx Priority Overnight. Non-temperature sensitive products can be shipped via Fed Ex 2 day or Express Saver. Temperature sensitive products will be shipped Monday through Thursday only.
If you would like to use your FedEx account, please include your account number with your order.
When You Receive your Shipment
Reagents are stable when shipped at ambient temperature. However, upon delivery, products should be stored in accordance with the conditions indicated on the product information sheets that accompany the product.
Reagent and Consumable Orders Outside North America
Orders outside North America should be placed through Sony Biotechnology affiliate offices listed below or distributors worldwide.